Return & Refund Policy

1Return window

You may request a return or exchange within 3 days of the delivery date shown on your order. Requests made after this window cannot be accepted, so please inspect your item as soon as it arrives.

The 3-day period is counted from the date our courier marks the order as delivered, not the order date.

2Condition requirements

To qualify for a return, refund or exchange, the item must be:

• Unused, unworn, and in the same condition you received it
• In its original packaging, with all tags attached
• Free of stains, odours, scuffs, or signs of outdoor wear
• Accompanied by the original order ID

Items that don't meet these conditions may be sent back to you at your cost, or only qualify for a partial refund at our discretion.

3Non-returnable items

For hygiene and quality reasons, the following cannot be returned or exchanged unless defective:

• Items marked "Final Sale" or purchased during clearance promotions
• Slippers that have been worn outdoors or show any sign of use
• Items missing original packaging or tags
• Gift cards or promotional vouchers

4How to start a return

• Locate the order ID from your order confirmation (format: SS123456NP)
• Open the return form on our site and fill in your order ID and details
• Select a reason for the return and add any relevant notes or photos context
• Submit the form — you'll receive a unique return ID and a confirmation email

Our team reviews every request and reaches out by phone or email to confirm and arrange pickup, usually within 24–48 hours.

5Pickup & return shipping

We arrange a free doorstep pickup for approved returns within the Kathmandu Valley delivery area. For locations outside our delivery zone, you may be asked to ship the item back yourself; in that case we'll share a return address and reimburse standard shipping costs for defective or wrong items.

Please pack the item securely in its original packaging to avoid damage in transit — items damaged during return shipping due to inadequate packaging may not qualify for a full refund.

6Damaged or defective items

If your item arrives damaged, defective, or different from what you ordered, let us know within the 3-day window. We'll cover all costs — pickup, exchange, or refund — with no deduction, once the issue is verified.

Please include clear photos of the item and any packaging damage when submitting your return; this helps us process the request faster.

7Exchanges

Prefer a different size or colour instead of a refund? Select "Exchange" as your reason on the return form. Exchanges are subject to stock availability:

• If the requested size/colour is in stock, we'll ship it once we receive the original item
• If it's out of stock, we'll offer a refund or store credit instead
• One free exchange per order; further exchanges may incur a delivery charge

8Refunds

Once we receive and inspect the returned item (usually within 1–2 business days of pickup), we'll notify you of the approval status.

• Approved refunds are processed within 1–2 business days
• Refunds for Cash on Delivery orders are issued via bank transfer or eSewa/Khalti to the details you provide
• Original delivery charges are non-refundable, except when the return is due to our error (wrong/defective item)

9Order cancellations

You can cancel an order free of charge any time before it has been dispatched for delivery. Once an order is out for delivery, it can no longer be cancelled but can be returned after delivery under this policy.

10Need help?

Our support team is here for anything not covered above.

• Email: www.shopslipper@gmail.com
• Phone / WhatsApp: 977-9747961784
• Live chat: available on the ShopSlipper website